Prime Services

The Prime Services Global Locates Engine (GLE) is a secured online platform that allows clients of Scotiabank to locate securities for the purpose of short selling.

Frequently Asked Questions

Forgot my password?

Go to Sign In and provide User ID and your registered email address.
Note: You will receive an email to your registered email address if all the information matches

Forgot my Username?

Please send an email to Prime Services Relationship Management to retrieve your user name.
The email needs to be sent from the email address registered on our record.

How do I retrieve my Secret Word?

Please contact Prime Services Relationship Management and we will assist you over the phone.

Prime Services Relationship Management
New York: 212-225-6682
Toronto: 416-863-7011

I forgot my Security Questions and/or Answers

On the Security Question & Answer screen, click on the “Recover Security Answer” link

Provide your Login ID and Registered Email Address

You will receive an email from us containing recovery reference number.

Click on the “User Registration System – Sign On” link.

Enter the reference number on the email as well as the secret word that you have provided during the registration process.

You will be able to reset your security questions & answers

System requirements
  • Windows
    - Operating System: Windows 7 or above
    - Web Browser: Internet Explorer 11, Google Chrome v53 or later
  • Max OS X
    - Operating System: Max OS X 10.11 or above
    - Web Browser: Google Chrome v53 or later