ScotiaFX


Foreign Exchange trading is made convenient, quick and secure with ScotiaFX™ – our online trading platform.

  • Ranked Best FX Bank in Canada by Global Finance for 12 years in a row (2005-2016), Scotiabank offers excellent client service and a secure online environment to create a superior trading experience.
  • Check out the ScotiaFX Demo
  • Need assistance logging in - ScotiaFX Help Desk

Documents

ScotiaFX Frequently Asked Questions

Forgot my password?

Go to Sign In and provide User ID and your registered email address.
Note: You will receive an email to your registered email address if all the information matches

Forgot my Username?

Please send an email to our technical support team to retrieve your user name.
The email needs to be sent from the email address registered on our record. 

North America/Europe/Asia Pacific/Peru Customers
Client.Access@scotiabank.com

Mexico Customers
Scotiafx.Soporte@scotiabank.com

How do I retrieve my Secret Word?

Please call ScotiaFX Help desk and our technical support staff will assist you over the phone.

North America Customers
Tel: 416-945-4445 / 1-877-389-3669
7:30 am - 6:30 pm EST Monday-Thursday
7:30 am - 5:00 pm EST Friday

Mexico Customers
Tel: 55-1454-9017 / 01-800-022-0517
8:00 am - 6:00 pm (Mexico Time)
Monday - Friday

Peru Customers
Tel: 1-877-389-3669
7:30 am - 5:00 pm (Peru Time)
Monday - Friday

UK/Europe Customers
Tel: 44-207-826-5836 / +800-9997-2391
Sunday 5:00 pm EST / 21:00 GMT to
Friday 5:00 pm EST / 21:00 GMT

Asia Pacific Customers
Tel: 852-2861-4770
Monday 5:00 am HKT to
Friday 5:00 pm HKT

How do I change my password?

Click on Recover Password on the Login Page

Provide your Login ID and Registered Email Address

You will receive an email from us containing recovery reference number.

Click on the “User Registration System – Sign On” link.

Enter the reference number on the email as well as the secret word that you have provided during the registration process.

You will be able to reset your password.

North America/Europe/Asia Pacific/Peru Clients
Please contact Client Access at 1-877-389-3669 or email client.access@scotiabank.com if the problems persist.

Mexico
Please contact Soporte Técnico at 1-800-022-0517 or email Scotiafx.Soporte@scotiabank.com if the problems persist.

I forgot my Security Questions and/or Answers

On the Security Question & Answer screen, click on the “Recover Security Answer” link

Provide your Login ID and Registered Email Address

You will receive an email from us containing recovery reference number.

Click on the “User Registration System – Sign On” link.

Enter the reference number on the email as well as the secret word that you have provided during the registration process.

You will be able to reset your security questions & answers

How do I change the same day or spot date?

Market convention for USD/CAD trades dictates settlement for the next business day. For all other currencies (both against the USD and against CAD) market convention is two business days settlement. ScotiaFX defaults to Spot value for all trades. To enter a same day trade, select 0 on the calendar icon located beside the Value Date box on the Deal Entry screen.

For further explanations of value dates and cut-off times, please see Settlement Information in the Currency and Settlement Information Section, the Value Date Chart in the Quick Reference Guide.

I can't see/print the full screen and can't seem to access what I'm missing

Your screen resolution can cause the display to be too large resulting in part of the information disappearing offscreen. Screen resolution is an easy change to make. 

  • i) Screen resolution should be set to at least 800x600 pixels as per the ScotiaFX web site under Technical and Security Info/System Requirements. A lower setting such as 640x480 pixels will cause the display to be too large.
  • ii) To reset, it's easy:
    1. go to Start/Settings/Control Panel
    2. select Display
    3. in the Display Properties box select Settings
    4. go to the Desktop Area and set the indicator in the Less/More to at least 800x600
    5. select OK
What do these symbols mean?

The four buttons illustrated here are referred to in this guide as the "menu on the top of the screen".

This table lists the fixed-period codes accepted for date entry.

Value Dates & Codes
Code Fixed Period
S Spot
O Overnight = cash value/ same day value
1M 1 month from Spot date
2M 2 months from Spot date
3M 3 months from Spot date
4M 4 months from Spot date
5M 5 months from Spot date
6M 6 months from Spot date
7M 7 months from Spot date
8M 8 months from Spot date
9M 9 months from Spot date
10M 10 months from Spot date
11M 11 months from Spot date
1Y 1 Year from Spot date

Please note that at 5:00 p.m. EST, the trade date will advance to the next business day.



This table lists the product codes (under Pr) on the Trade Enquiry Screen

Product Codes
Code Product
Spot Spot
FWD Forward
TO Forward Dated Option
Swap Swap
DD Drawdown

This table lists the status codes accepted for sorting deal listings by Status (St).



Status Codes
Status Code Description
U Unconfirmed FX deal
P Unconfirmed FX deal
w Pending Back Office Review
W Pending Back Office Review
R Pending Back Office Review
1 Requires an Authorization
2 Requires a 2nd Authorization
A Deal is Approved
How do I add/delete a Settlement Instruction?

Please complete the New Settlement Instruction form and send it to Scotia.FX@scotiabank.com. Kindly ensure that all instructions are completed with a full physical address (no POX boxes) and signed by an authorized signatory.

How do I add/delete a user?

To add a new user or amend an existing user, please complete the New User Form , have it signed by an authorized signatory and send it to Scotia.FX@scotiabank.com.

To delete a client, please send a request to Scotia.FX@scotiabank.com.

Unable to download PDF files in Google Chrome

If you receive the error “Failed – Server Problem” when trying to download a pdf file in Google Chrome, please choose one of the options below to download the pdf file

Disable the Chrome PDF viewer plugin and Enable Adobe Reader plugin

  1. Open the Chrome Plugins in a new page by typing this URL into the address bar: chrome://plugins
  2. Find the "[+] Details" button in the upper right to show the details of each installed plugin and click this button.
  3. In the "Chrome PDF Viewer" section, Click the “Disable” link
  4. Now close all open Chrome windows/tabs and restart Chrome, you should be able to download the files again.

Use “Print” option to save the pdf file

  1. Click the “Print” icon instead of “Download”.
  2. Click the “Change” button under Destination and select “Save as PDF”. You can now click “Save” button to download the file.
Content cannot be displayed in a frame while using Internet Explorer

Internet Explorer provides a number of preset security settings which might not be fully compatible with our new authentication solution. To avoid unnecessary security warning messages when navigating on our online application, please include Scotiabank domain as one of your IE browser's trusted sites. To do this, follow these steps

  1. In Internet Explorer, click , click Internet Options, and then click the Security tab.
  2. In the Select a zone to view or change security settings box, click Trusted Sites, and then click Sites.
  3. In the Add this Web site to the zone box, type https://*.scotiabank.com, and then click Add

Alternatively try using Google Chrome to access our online application.

System requirements
  • Windows
    - Operating System: Windows 7 or above
    - Web Browser: Internet Explorer 11, Google Chrome v53 or later
  • Max OS X
    - Operating System: Max OS X 10.11 or above
    - Web Browser: Google Chrome v53 or later
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